Terms & Conditions

www.aqara-shop.co.uk - Updated 22nd April 2024

Please read these terms carefully, and print and keep a copy of them for your reference.

If you need to contact us, please email us at info@aqara-shop.co.uk, or call us on 01384 414 200. For other contacts, such as sales, technical or website related issues, see our contact page for additional contacts.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

How to place an order

To place an order you may call us or create an account online where you may purchase through our online ordering system.

Payment is processed by a secure module supplied by WooCommerce Payments (operated by WooCommerce Ireland Ltd. (Irish Company registration number 683074) and Automattic Inc.) and their partner Stripe, Inc.

Call us if you have made a mistake during ordering or if an error occurs and we will rectify the problem as soon as possible.


Product may be shipped by either Royal Mail or DPD. The shipping choices offered will differ depending on the price, type and weight of products ordered; as well as the delivery location picked in the checkout.

All delivery prices are subject to VAT

Orders received before 3:00PM UK time are normally sent out the same working day (Monday to Friday excluding holiday periods). Orders sent by Royal Mail may take 2-7 working days.

If an item is out of stock or no longer available the customer will be notified.

If the goods are damaged in transit you must contact us within 48 working hours of the date of delivery; a claim must be made in writing within 7 days of the date of delivery. If item is lost in transit contact us promptly. Delivery via Royal Mail can not be classed as missing until 15 working days has lapsed.

Cancellation, returns and refunds

You have the right to cancel your order any time between making your order, and up to 14 days after all of the goods you ordered have been delivered. To cancel your order, please email or write to us within this period.

You do not have to give any reason for cancelling your order, however an optional brief explanation will help us to improve the service we offer to our customers in the future.

After cancelling your order, you have 14 days to return your order to us. We will refund you the price you paid for the goods purchased - plus the basic cost of delivery - within 14 days of receiving the returned goods.

To return items back to us, please contact us to request a returns number and returns address. This ensures that your return is processed quickly and efficiently.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

In addition, if the items have been handled beyond what is necessary to determine whether the product is in working order or as described, we may recover the value lost from the reimbursement we offer you.

This cancellation policy does not affect your legal rights.

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. Where we deem a repair to be uneconomical, we will contact you for a decision on our course of action.

If a warranted item is sent for testing and has no faults, then a labour charge may be applied.

Any installers details passed on by Easygates Ltd are for assistance only and are not in anyway warranted or supported by Easygates Ltd. Warranty is return to base and from date of purchase and not from date of installation. Warranty is with the customer as stated on the invoice and is not transferable to any third parties.


Please address complaints to us via one of the following methods:

By Post

Aqara UK, Unit 16, James Scott Road, Halesowen, West Midlands, B63 2QT

By Telephone

01384 414 200

By Email


Changes to these terms

These terms were last changed on 22nd April 2024. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Any changes made will be highlighted across www.aqara-shop.co.uk as soon as, and for a reasonable duration after, these changes are made.


Company Details: EasyGates Ltd, Unit 16, James Scott Road, Halesowen, West Midlands, B63 2QT.
VAT number: 695768459, Company registration number: 03051720, registered in England