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Aqara Camera E1
Aqara Camera E1 FAQs
How to bind camera E1 to the network?
Camera E1 supports two methods of binding to the network: ① Bluetooth network connection: automatically retrieve the device through Bluetooth through the Aqara Home app and follow the app’s instructions to scan the Magicpair QR code sticker on the device body or the manual for network binding; ② QR code access to the network: Use the camera to scan the QR code generated by the Aqara Home app for network binding.
What are the special requirements for the power adapter when using camera E1?
The power supply standard of camera E1 is DC5V2A, which needs to be strictly adhered to, otherwise the camera will cause device abnormalities (such as camera restart, unstable Wi-Fi connection, etc.) due to insufficient power supply.
How can I tell the difference between the HomeKit sticker and the Aqara Magicpair sticker on the E1 camera body?
Visually inspect the power interface. The sticker on the left side of the power interface is the HomeKit sticker, and the sticker on the right side of the power interface is the Aqara Magicpair sticker (the Aqara Magicpair sticker has the Aqara logo printed on it).
When adding camera E1, why is there no device pop-up window when I open the Aqara Home App on my phone?
The function of Magicpair relies on Bluetooth. If you want to actively discover and add devices through Aqara Home, you need to enable Aqara Home’s Bluetooth usage permissions and enable Bluetooth on your phone.
The HomeKit sticker on my camera E1 was accidentally worn or the sticker information can no longer be viewed. There is no way to scan the code or see the HomeKit sticker information clearly. Is there any way to bind HomeKit?
Camera E1 supports reading the HomeKit information of the device through the cloud. Open the Aqara Home App, and in the HomeKit section of the camera E1 setting interface, you can read the HomeKit QR code information or directly connect to HomeKit with one click.
Can camera E1 be used outdoors?
Camera E1 is not waterproof and cannot be used in outdoor scenes.
Can camera E1 be connected to 5G Wi-Fi?
Camera E1 only supports 2.4GHz Wi-Fi.
How to implement the privacy protection function of camera E1?
Camera E1 has three methods to achieve privacy protection: ① Set the camera to sleep, at which time the camera will completely disconnect the video recording unless the user actively wakes up the camera; ② Set the camera privacy privacy masking zone function, at this time there will be a pure Black color blocks are superimposed to protect local privacy; ③ Turn on the privacy mode and customize the PTZ position when the camera is sleeping. At this time, the camera will rotate to the designated position when sleeping to protect user privacy.
Why is the camera overexposed or the picture blurred when observing the lights in the room when it is used normally?
Please check whether the camera lens is dirty. Fingerprints and other dirt will have a great impact on the performance of the camera. Please make sure there is no dirt on the surface of the lens when using it.
Can camera E1 be installed on the ceiling?
Yes, you can use expansion screws to fix the base of the camera to the ceiling, and then fix the camera to the base.
Can other Aqara Zigbee child device be added to camera E1?
No, camera E1 does not have a hub function and cannot add other Zigbee child device of Aqara, but it can still support Aqara’s automation linkage.
If the router is disconnected from the Internet, can camera E1 automation the local LAN?
Yes, but camera E1 can only achieve automation linkage with other Aqara hub and child device under the same LAN route. If other hub and child device are not under the same wireless LAN as camera E1, the automation will not take effect.
Why is the time-lapse photography function of camera E1 turned on, but no time-lapse photography short video is generated?
Time-lapse photography will compress the video within the specified time period into a short video. However, if there is sleep, power outage, etc. within the specified time period, the time-lapse photography function will be interrupted and cannot be executed successfully. In addition, network lag, packet loss, etc. will also affect the time-lapse photography function. Please ensure that the network at home is smooth and turn off hibernation.
How to restore factory settings when camera E1 is abnormal?
There are two ways to restore factory settings for camera E1: ① Click Restore Factory Settings on the device’s settings page on the app; ② Quickly press the button next to the device’s power interface 10 times to restore factory settings.
How to use the NAS function of camera E1?
To use the NAS function of camera E1, you need to insert the Micro SD card into camera E1 in advance. Only then can you see the NAS storage function in the SD card storage interface.
How to fix camera E1 on the base accessory?
Open the camera E1 packaging box, and there is a schematic diagram of the installation of the camera E1 base accessories on the top of the inner support. When installing, first place the camera’s indicator light on the same vertical line as the “▲” on the base, then align the camera’s base fixing groove with the raised part of the base and insert it, and finally push the camera base forward until you hear a “click” The fixation is completed. At this time, the “▲” on the base is exactly aligned with the indicator light of the camera.
Where is the Micro SD card slot of camera E1?
Turn up the lens assembly of camera E1, and you can see that the Micro SD card slot is under the lens of camera E1.
Why does the position of my camera gimbal always feel inaccurate?
Manually pulling and rotating the camera’s gimbal multiple times will cause deviations in the camera’s gimbal position. The correct way to handle this is to find the gimbal settings on the device settings page on the Aqara Home app and click gimbal calibration. At this time, the camera cloud The stage will self-check the rotation and calibrate the deviation. It is recommended that if you manually rotate the pan/tilt, you should calibrate the camera pan/tilt in time to avoid long-term deviations from causing damage to the camera motor.
How to change the Wi-Fi the camera is connected to?
In the “Device Settings – Network Information” interface, click Change Wi-Fi to replace the Wi-Fi currently connected to the device with a new Wi-Fi.
Aqara Camera Hub G2H Pro
Aqara Camera Hub G2H Pro FAQs
How does Aqara camera hub G2H Pro connect ZigBee end device, and how many end devices can be connected at most?
To initiate Zigbee end device connection, just press the button on top of the camera 3 times. 128 end devices can be connected using the G2H Pro as it supports the Zigbee 3.0 protocol.
How does Aqara camera hub G2H Pro connect to internet?
To connect the G2H Pro to the internet you need to scan the QR code generated by the Aqara Home app. Once the camera is powered on, open the Aqara home app and connect the device to 2.4GHz Wi-Fi. The app will then generate the QR code, scan the code through the G2H Pro camera lens in order to trigger network connection.
What kind of Wi-Fi can Aqara camera hub G2H Pro connect? Does it can connect to mixing frequency Wi-Fi?
The G2H Pro supports 2.4GHz IEEE902.11b/g/n Wi-Fi protocol. This camera hub does not support 5GHz Wi-Fi. When you are connecting the mixing frequency router, it is best to separate 2.4GHz and 5GHz Wi-Fi to avoid abnormal connection.
Why can’t camera hub G2H Pro connect to Wi-Fi？
If the G2H Pro won’t connect to the internet check the distance between the camera and the router to ensure the strength of the Wi-Fi is good enough. If the Wi-Fi connection is abnormal, use a Wi-Fi signal amplifier or extension to make sure the device can receive Wi-Fi signals well. Also check the G2H Pro is connecting to 2.4GHz Wi-Fi and ensure the WI-Fi SSID or Wi-Fi PWD is correct.
How much capacity does Aqara camera hub G2H Pro needs to store one day’s video?
For one day’s video it will take at least 18GB to store. The 512GB capacity TF card stores for approximately 4 weeks or 28 days.
When disconnecting to Wi-Fi, does Aqara camera hub G2H Pro store the video into TF card?
Yes, the video will be stored on the TF card, but you can’t view the footage on the Aqara Home app without internet.
What kind formats of TF card does Aqara camera hub G2H Pro support? How much capacity does it support?
The G2H Pro supports the TF card with CLASS 4 above and format of FAT32. The maximum capacity is 512GB, however we would suggest using a TF card with CLASS 10 above.
How many clients does Aqara camera hub G2H Pro can preview at the same time in a single camera?
At most 4.
How is the Aqara camera hub G2H Pro installed?
The Camera hub can either be fitted through magnetic suction and flat installation. You can use 3M glue in the accessories to paste the iron sheet on the non-magnetic material surface, alternatively you can use fastening screws to fix the iron sheet to the non-magnetic surface, then fix and secure the camera.
How many custom ringtones does camera hub G2H Pro can upload and is there a limit for maximum?
5 maximum, 5MB per ringtone.
Why is there no video saved after time lapse is turned on?
Please ensure there is no operations such as reset, factory setting recovery or network disconnection in the intermediate process.
How IOS user upload custom ringtone?
First upload the custom ringtone to the iCloud, next select the ringtone and upload it to the camera using the Aqara Home app.
Why can’t user find the NAS storage portal?
NAS storage must be based on a TF card so only when you insert the TF card into the camera will you find the NAS storage portal in the SD storage.
What kind of audio format does G2H Pro custom ringtone supports?
It will only support MP3 audio format.
How many length of Wi-Fi SSID and PWD does G2H Pro supports?
The maximum recommended is 32 ASCII characters of SSID and 32 ASCII characters of PWD.
Why does the camera drop from internet frequently?
Try to avoid putting the camera in the physical centre of the Wi-Fi mesh network, and try to ensure a good Wi-Fi signal is available.
Why doesn’t the alarm work after setting motion detection and abnormal sound detection on Alert system?
You can open these functions on device more setting at first, then it should work.
Why does the infrared light of camera switch repeatedly?
Try to ensure the Camera does not face an easily reflective object.
Why does the picture effect of Aqara camera hub G2H Pro become blurred?
Ensure the lens is clear and clean.
Aqara Camera Hub G3
Aqara Camera Hub G3 FAQs
Why the other AI functions aren't available after the gesture recognition is enabled?
Following the enabling of the gesture recognition, it will consume more hardware computing resources therefore the face, human shape, pet recognition and other automations related to PTZ are no longer available. When gesture recognition is disabled, the other AI functions will become available.
Why are event messages and alarm videos not reported and recorded after the gesture recognition is enabled?
Gesture recognition function can be used as the execution condition of automatic control. It can achieve the linkage control of accessory by making a specified static gesture in front of the camera. It is the behaviour initiated by the user, and it is not reported as an alarm event or recorded video.
What can I do with face recognition? How do I enable it？
- Face recognition can be used for family alert or automatic execution to realize the functions of reporting alarm information and triggering alarm automation when detecting unfamiliar or marked faces.
- Using face recognition for the first time, the Aqara Home APP will guide users to add and synchronize face information to the camera. Face information is stored in the cloud server in the family unit. Users can synchronize face information to multiple G3 cameras to ensure batch operation, and can also add and import faces in the app’s setting option. Users can delete face information on their own initiative, and all uploaded face information will be cleared after reset.
Why are the AI functions unavailable during the firmware upgrade?
The AI functions (including face, human shape, gesture and pet recognition) will be stopped to ensure the upgrade speed and performance, so these AI functions are disabled until the upgrade is completed.
Can AI function be used in night vision mode?
Gesture, face, human and pet recognition algorithms all rely on image colour information. In night vision mode, the video image is grey, this will affect the effectiveness of AI recognition. It is recommended to experience them only in colour mode for maximum effectiveness.
What is the network transmission bandwidth required by the camera?
Aqara Camera Hub G3 applies the variable bitrate technology to ensure the 2K Full HD video under various working conditions, and the maximal bitrate is 3.5Mbps when the camera is rotating. To ensure smooth remote viewing, the uplink and downlink bandwidth are required to be higher than that bitrate.
Why the PTZ cannot be rotated to the limit position via the app?
The manual adjustment to the position of the PTZ in the power-on state will lead to the position memory disturbance of the camera. The PTZ can be rotated to the limit position after clicking the one-button PTZ calibration in the PTZ Settings.
Why is it difficult to connect to the network by scanning the QR code?
The screen size of the code scanning terminal (mobile phone for example) cannot be smaller then 4.7 inches, the best scanning distance is between 8-20cm, and the name and password of WLAN of up to 32 ASCII characters (numbers, letters. special symbols).
What is the maximum capacity of external memory card supported by the camera? Can the camera save the videos on MicroSD card even if it is disconnected from the network?
- This camera can support 128GB MicroSD card, it also supports the FAT32 formats and exFat.
- Yes. Once the device successfully connects to the network, the videos that are saved on the MicroSD card can be recorded in case of any network disconnection. However these videos saved onto the MicroSD card cannot be viewed remotely through the Aqara Home app.
What is associated events label? How do I use it?
- The associated events labels mean that the local videos recorded by the camera can be marked by different events. For example, if the door and window sensor is enabled or the camera detects any motion, the camera will mark the time and location of this event in the video footage saved in the MicroSD card for further retrieval.
- Configuration path: “Settings” – “More Settings” – “Alert Setting”, select “Trigger Device” – “Colour” – “Save” of the associated events.
How many clients can watch the videos on one camera at the same time?
There is no maximum for the number of connected clients, however, we would recommend no more than 4 users watch the video simultaneously. When there are more apps connected, there is more processor resource consumed. Too many users connected could cause real time screen lag and delays.
Why is the local area network control available, but the remote control not after the camera is connected to the HomeKit?
After adding the device to the Apple Home APP, a HomePod or Apple TV (tvOS 11.0 or above) or an iPad (iOS 12.0 or above) that has been set up as the household pivot is required to achieve remote control. Refer to the prompts of Apple Home APP for specific operation.
What kind of bracket can be used for wall installation or ceiling installation of the camera?
The Aqara Camera Hub G3 has a standard 1/4″ nut hole at the bottom of the device for connecting to the brackets with 1/4″ nut, so you can choose the installing brackets recommended by Aqara or other applicable brackets for wall installation or ceiling installation of the camera
How to adjust the video frame after inverted installation of the camera?
Open the App, select the upper right corner “Settings” – “More Settings” – “Camera Settings” – “Video Settings” – “Installation Methods”, select “Place Upside Down”, and the PTZ control and video display should work properly.
What kinds of WiFi network does the camera support?
The camera supports 2.4/5GHz dual-band Wi-Fi network, and the Wi-Fi networks with WEP, WPA/WPA2, WPA3, WPA-PSK/WPA2-PSK security and encryption system.
How to use the infrared remote control function?
Before using the infrared remote control function, the devices to be controlled need to be added, then the Aqara home app is used as the remote controller to control the electric devices. If the appliance is not in the list of supported devices, you can add the electric appliance through ” Customize “. However, this function is available only for the devices that support infrared control.
Why the camera cannot be controlled of the PTZ after it is connected to HomeKit?
The functions related to camera PTZ control are unavailable temporarily in Apple Home APP until the subsequent update version supports such functions. However, the camera can be controlled through the rotation of the PTZ in the Aqara Home app
What are the maximum horizontal and vertical rotation angles of PTZ?
The maximum horizontal rotation angle is 340 degrees and the maximum vertical rotation angle is 45 degrees (30 degrees up and 15 degrees down)
Aqara Ceiling Light T1M
Aqara Ceiling Light T1M FAQs
Can the Aqara Ceiling Light T1M be connected to the mobile phone directly?
The Aqara Ceiling Light T1M cannot be connected to the mobile phone directly.
An Aqara Zigbee 3.0 hub is required, please connect the Aqara hub with the mobile phone, and then connect the Aqara Ceiling Light T1M to the hub.(The supported hubs are Aqara Camera Hub G2H Pro & G3, E1 Hub, M1S Hub, M1S Gen 2 Hub, M2 Hub.)
What should you do if the Ceiling Light T1M cannot be found in the app?
Use the local physical switch to toggle the light on and off five times (on for 1 second, off for 1 second, repeated five times). A ‘breathing’ light indicates a successful reset.
After resetting, reopen the Aqara Home app and re- add the device.
How do you reset the Aqara Ceiling Light T1M?
To reset the light, use the local physical switch to turn the light on and off five times in succession (on for 1 second, off for 1 second, repeated five times). If the main light breathes twice, the reset is successful.
What is the maximum installation distance between the Aqara Ceiling Light T1M and the hub?
The recommended distance between the Aqara hub and the Aqara Ceiling Light T1M is no more than 10 meter (393 inches), without any obstacles.
Can the Ceiling Light T1M support delayed turning off and on?
Yes, the light supports a default light-off delay of 1.5 seconds. Users can customize the delay from 0 to 10 seconds according to their needs.
What should you consider when installing and using Ceiling Light T1Ms?
1) Always disconnect the power supply before installation to prevent electric shock.
2) Not all fixed bracket accessories may be necessary; select according to the installation environment’s specific needs.
3) Do not replace the LED module or disassemble the product without authorization. If the equipment is damaged, contact professional after-sales service for assistance.
Does the colored ambient light (side light) of the Aqara Ceiling Light T1M allow for independent adjustment?
Yes, the main light and side light allow for independent control, including brightness adjustment and the setting of automation and other functions.
Why might the connection time out for the a new Aqara Ceiling Light T1M?
Connection timeouts can occur due to various reasons:
A. If the network environment is poor, verify the router’s configuration.
B. If the Aqara Ceiling Light T1M is too far from the hub, resulting in poor communication, try moving them closer and attempt again.
Aqara Cube
Aqara Cube FAQs
What is the function of the Cube?
The Cube can control all the Aqara smart devices that can execute actions in the Aqara Home app. For example, shake to control the night light on the Control Hub; Flip 90° to turn on or off the Smart Plug; Flip 180°to control Wall Switch.
Why can't the Cube connect to the Hub?
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- Long press the reset button on the bottom cover to connect.
Why does it show that Cube is offline?
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Is it necessary to distinguish the direction of the Cube?
The Aqara Cue uses a gyroscope sensor therefore you can operate the designated action in any direction.
Can the Cube connect to my smart phone directly?
The Cube cannot connect directly to your smartphone. Therefore you must connect the hub to your mobile and then the Cube to the Hub.
How to operate the action of the Cube?
After the Cube controller is added successfully, you can watch the related action tutorial video. You can also check “More” in the top right corner of the Cube page to watch the action demonstration.
The operating actions are not sensitive, why?
The Cube works best when placed on a flat surface. On a soft surface such as a sofa, certain actions possibly don’t work properly.
What is the maximum response distance between the Cube and the Hub? Can the signal go through the wall?
The maximum indoor response distance between the Cube and the Hub is approximately 10 meters (including barriers, such as, wall). The maximum outdoor response distance is up to 65 meters.
If the network fails, do the Cube and the Hub still respond to each other?
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Under normal connection, why do the Hub and Cube not work stably?
Ensure the distance between the Hub and the Cube is within the 10 meter distance. Place the cube closer to the hub in order for consistent connection.
How to identify the controllers of the same type connected to one Control Hub?
You could rename the controllers to distinguish them from each other. Once the Cube controller is connected to the Control Hub, you can name it as your wish or you can long press the related controller icon in the app to rename it.
Aqara Cube T1 Pro
Aqara Cube T1 Pro FAQs
How does the Cube T1 Pro connect to the network?
1. To use this device, a Hub that supports Zigbee3.0 is required. Please add the Hub to the APP first according to the instructions. Please open the battery cover with the provided opening pick.
2. Open the app, click “+” in the upper right corner of the homepage, enter the “Add Accessories” page, select “Cube T1 Pro”,
3. Select the Hub to be connected, and follow the instructions on the APP. Press and hold the reset button for 5 seconds and wait for the voice prompt of the Hub that indicates the connection is successful.
How do I know that the Cube T1 Pro is installed successfully?
Take the Cube and shake it or press the reset button of the Cube. If you hear a voice prompt from the Hub, it indicates that the device and the Hub can communicate effectively.
How to switch the modes of the Cube T1 Pro?
Enter the device homepage, click the “…” icon in the upper right corner, enter the device settings page, click “More Settings”, click “Mode Switching”, and select the corresponding mode to switch.
How to replace the battery of the Cube T1 Pro?
Open the battery cover of the Cube T1 Pro with the opening pick, take out the battery, replace it with a new CR2450 battery (please note that the battery must be put with the positive side facing up), and put the battery cover back.
What actions does the Cube T1 Pro support?
1. Flip 90°: Take the Cube and flip 90°
2. Flip 180°: Take the Cube and flip 180°
3. Tap Twice: Take the Cube and tap twice
4. Push: Push the Cube on a flat surface
5. Rotate: Rotate the Cube on a flat surface
6. Shake: Take the Cube and shake it back and forth twice quickly
7. Triggered after one minute of inactivity: the cube is moved after one minute of inactivity
What actions do the scene mode of Cube T1 Pro support?
1. Face X is up: Put the face X (1～6/any) of the Cube up
2. Shake: Take the Cube and shake it back and forth twice quickly
3. Pick up and hold: pick up the Cube and keep it still
4. When the face X of the Cube is up: face X of the Cube is now facing upwards.
5. Triggered after one minute of inactivity: the cube is moved after one minute of inactivity
Why is the Cube T1 Pro offline?
1. It may be too far away from the Hub. Please try to put it closer to the Hub.
2. Wireless network interruption or other reasons may cause the Hub to be offline.
3. The battery may be dead. Please replace the battery and try again.
Can I connect the Cube T1 Pro to my mobile phone directly?
The Cube T1 Pro cannot be connected to the mobile phone directly.
An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Cube to the hub.
Aqara Curtain Driver E1 – Rod Version
Aqara Curtain Driver E1 – Rod Version FAQs
What kind of curtain rail does the Curtain Driver E1 (Rod Version) support?
The rod curtain driver supports rods with a diameter of 25–32 mm and a smooth surface, however extendable telescopic rods are not supported.
Types of curtains: Compatible with grommet curtains and ring top curtains.
Note: The curtain driver of the rod version can also be used on U-rails and I-rails, and the installation requirements are the same as those for the track version.
What is the maximum bearing capacity for the curtain driver?
The curtain driver has a maximum bearing capacity of 12 kg with both U-rails and rods, and approximately 8 kg with I-rails. However the bearing capacity can be affected by factors such as curtain rings, aging rails and dirtiness.
Why can't the curtains be fully opened or closed after the curtain driver is hung on the rail and clasped?
After the curtain driver is hung on the rail and clasped, it is a necessity to set the route for it via the app or with the button on it.
How can I determine that the curtain driver has been clasped in place?
After the curtain driver is clasped in place, the buzzer will beep twice.
When you view the device from the side, the body of the curtain driver should be perpendicular to the bottom of the guide rail, and the drive wheel should not be stuck in the U-rail groove.
To check the curtain driver is clasped in place you can gently shake the curtains, if the position and posture isn’t easily changed then the curtain driver is clasped in place.
What if the curtains don't open and close automatically when I pull them manually?
Ensure the “Open/close curtains manually” function of the curtains has been enabled on the Aqara Home app. Then you can try to pull the curtain driver in the opposite direction for a distance (about 10 cm) and try again. If you feel it’s hard to pull the curtains by hand, you can pull the second or third fold of the curtains.
How can I reset the curtain driver?
Push and hold the Set button for 5 seconds, and release it until the indicator blinks orange rapidly and the buzzer beeps. Then, the indicator keeps blinking orange rapidly, this indicates that the curtain driver has been successfully reset.
Why does the curtain driver stop before running to the ending point?
This may happen due to any of the following reasons:
- The fully charged curtain driver could deviate from the original route if reinstalled, and it is necessary to set the route for the curtain driver again;
- The curtain driver is not fully clasped in place (the drive wheel is not fully attached to the guide rail);
- Ensure there is no foreign object on the curtain rail;
- Reset the route for the curtain driver in the Aqara Home app and try again;
- The curtain driver could have insufficient power;
- Please make sure that there are no protrusions or steps on the rail caused by installing connecting devices;
- Ensure the hanging rings of the curtain driver are in normal working condition, and there is no deformation caused by poor-quality materials, such as the rings being pulled apart.
Can I pull the curtains directly by hand to stop them halfway while the curtain driver is running?
The curtains will stop, but it may cause damage to the curtain due to the strength of the curtain driver drive wheel. You will have to reset the route for the curtain driver after you stop the curtains by pulling.
Is it normal for the curtain driver to rebound after running to the ending point?
Yes, it is completely normal.
The curtains are actually closed after performing the "open" action; while they are open after performing the "close" action. How can I adjust them in this situation?
Open the Aqara Home app and visit the device page, click in the top right corner to enter Settings > More settings > Curtain basic settings > Adjust the opening/closing direction of the curtain to make adjustments.
The opening direction of the curtain is opposite to the actual opening direction. How can I adjust when the left and right opening directions are different from the settings on the app?
Visit the Aqara Home app and go to the plug-in, click on the top right corner to enter Settings > More settings > Curtain basic settings > Curtain style to select Curtain open to the left or Curtain open to the right.
Does the curtain driver need to be used with a gateway device?
Yes, a hub with ZigBee 3.0 function is required.
Why doesn't the “Ambient light triggered smart connection” function in the app work after I set it?
Ensure the curtain driver is not blocked by walls, pelmets and other obstacles, and it will only work after the sensor is exposed to strong light.
Note: The ambient light triggered smart connection will only work after the timer and the illumination intensity have been met simultaneously. If it is mainly for scheduled opening and closing of the curtains, you are recommended to use the timer function in automation directly.
Can I set the ambient light triggered smart connection after creating a curtain driver group?
There is no option to directly set the ambient light triggered smart connection on the setting page of the curtain driver group, but it is possible to set the function on the setting page of the individual curtain driver device page.
Why does the indicator of the curtain driver blink red or stay red?
This happens when the internal temperature of the curtain driver is beyond the working range. In this case, you need to remove the curtain driver from the curtain rail. If charging is in progress, please disconnect the charging cable and stop charging, and then use it once the temperature returns to the optimal working temperature.
What if the rings at my home are too fragile and pulled apart?
You will have to purchase high-quality gliders in order for the curtain driver to work effectively.
Why isn't the curtain completely closed when the curtain driver has run to the ending point?
Check whether the curtains are blocked by other obstacles or dragged to the ground. You will be unable to close the curtains completely in both of these cases.
Why doesn't the curtain driver move while its drive wheel is running after it is hung on the rail?
- Check whether the curtain driver is clasped in place (the drive wheel is fully attached to the rail). If the curtain driver is not clasped in place, please clasp it in place following the user manual or the instructions in the Aqara Home app and try again. If the curtain driver is clasped in place, please check whether there is any malfunction at the hanging rings of the curtain driver, such as the ring being pulled apart. If there is any malfunction, attempt to restore the ring to its original state, or hang the curtain driver on other rings and try again.
- Check whether the selected curtain style is consistent with the actual situation when adding the curtain driver to the app
How long is the battery life of the Curtain Driver E1?
The battery life is determined by external factors, for example, if the length of the track/rod is 1.5m, the weight of the curtain is 12kg, and the device is scheduled to open and close the curtain once a day, the curtain driver can run for around 9 – 10 months.
However the battery life can be influenced by the friction between the curtain and the track.
Aqara Curtain Driver E1 – Track Version
Aqara Curtain Driver E1 – Track Version FAQs
What kind of curtain rail does the Curtain Driver E1 (Track Version) support?
U-rail, requirements: Bottom slot width must be 8 mm or less, and the bottom surface should be kept flat with no protrusions.
I-rail, requirements: Bottom width must be 10 mm or more, and the bottom surface should be kept flat with no protrusions and the circular arc bottom surface is not supported.
Ensure there are no protrusions or steps on the rail caused by installing connecting devices.
What is the maximum bearing capacity for the curtain driver?
The maximum bearing capacity is 12 kg with U-rails and rods, and about 8 kg with I-rails. The actual bearing capacity will be affected by external factors such as wear of curtain rings, aging of rails and dirtiness.
Why can't the curtains be fully opened or closed after the curtain driver is hung on the rail and clasped?
After the curtain driver is hung on the rail and clasped, it is a necessity to set the route for it via the Aqara Home app or with the button on it.
How can I determine that the curtain driver has been clasped in place?
After the curtain driver is clasped in place, the buzzer will beep twice.
When you view the curtain driver from the side, the body of the curtain driver should be perpendicular to the bottom of the guide rail, and the drive wheel should not be stuck in the U-rail groove.
To check the curtain driver is clasped in place you can gently shake the curtains, if the position and posture isn’t easily changed then the curtain driver is clasped in place.
What if the curtains don't open and close automatically when I pull them manually?
Ensure the “Open/close curtains manually” function of the curtains has been enabled on the Aqara Home app. Then you can try to pull the curtain driver in the opposite direction for a distance (about 10 cm) and try again. If you feel it’s hard to pull the curtains by hand, you can pull the second or third fold of the curtains.
How can I reset the curtain driver?
Push and hold the Set button for 5 seconds, and release it until the indicator blinks orange rapidly and the buzzer beeps. Then, the indicator keeps blinking orange rapidly, this indicates that the curtain driver has been successfully reset.
Why does the curtain driver stop before running to the ending point?
This may happen due to any of the following reasons:
- The fully charged curtain driver could deviate from the original route if reinstalled, and it is necessary to set the route for the curtain driver again;
- The curtain driver is not fully clasped in place (the drive wheel is not fully attached to the guide rail);
- Ensure there is no foreign object on the curtain rail;
- Reset the route for the curtain driver in the Aqara Home app and try again;
- The curtain driver could have insufficient power;
- Please make sure that there are no protrusions or steps on the rail caused by installing connecting devices;
- Ensure the hanging rings of the curtain driver are in normal working condition, and there is no deformation caused by poor-quality materials, such as the rings being pulled apart.
Can I pull the curtains directly by hand to stop them halfway while the curtain driver is running?
The curtains will stop, but it may cause damage to the curtain due to the strength of the curtain driver drive wheel. You will have to reset the route for the curtain driver after you stop the curtains by pulling.
Is it normal for the curtain driver to rebound after running to the ending point?
Yes, it is completely normal.
The curtains are actually closed after performing the "open" action; while they are open after performing the "close" action. How can I adjust them in this situation?
Open the Aqara Home app and visit the device page, click in the top right corner to enter Settings > More settings > Curtain basic settings > Adjust the opening/closing direction of the curtain to make adjustments.
The opening direction of the curtain is opposite to the actual opening direction. How can I adjust when the left and right opening directions are different from the settings on the app?
Visit the Aqara Home app and go to the plug-in, click on the top right corner to enter Settings > More settings > Curtain basic settings > Curtain style to select Curtain open to the left or Curtain open to the right.
Does the curtain driver need to be used with a gateway device?
Yes, a hub with ZigBee 3.0 function is required.
Why doesn't the “Ambient light triggered smart connection” function in the app work after I set it?
Ensure the curtain driver is not blocked by walls, pelmets and other obstacles, and it will only work after the sensor is exposed to strong light.
Note: The ambient light triggered smart connection will only work after the timer and the illumination intensity have been met simultaneously. If it is mainly for scheduled opening and closing of the curtains, you are recommended to use the timer function in automation directly.
Can I set the ambient light triggered smart connection after creating a curtain driver group?
There is no option to directly set the ambient light triggered smart connection on the setting page of the curtain driver group, but it is possible to set the function on the setting page of the individual curtain driver device page.
Why does the indicator of the curtain driver blink red or stay red?
This happens when the internal temperature of the curtain driver is beyond the working range. In this case, you need to remove the curtain driver from the curtain rail. If charging is in progress, please disconnect the charging cable and stop charging, and then use it once the temperature returns to the optimal working temperature.
What if the rings at my home are too fragile and pulled apart?
You will have to purchase high-quality gliders in order for the curtain driver to work effectively.
Why isn't the curtain completely closed when the curtain driver has run to the ending point?
Check whether the curtains are blocked by other obstacles or dragged to the ground. You will be unable to close the curtains completely in both of these cases.
Why doesn't the curtain driver move while its drive wheel is running after it is hung on the rail?
- Check whether the curtain driver is clasped in place (the drive wheel is fully attached to the rail). If the curtain driver is not clasped in place, please clasp it in place following the user manual or the instructions in the Aqara Home app and try again. If the curtain driver is clasped in place, please check whether there is any malfunction at the hanging rings of the curtain driver, such as the ring being pulled apart. If there is any malfunction, attempt to restore the ring to its original state, or hang the curtain driver on other rings and try again.
- Check whether the selected curtain style is consistent with the actual situation when adding the curtain driver to the app.
How long is the battery life of the Curtain Driver E1?
The battery life is determined by external factors, for example, if the length of the track/rod is 1.5m, the weight of the curtain is 12kg, and the device is scheduled to open and close the curtain once a day, the curtain driver can run for around 9 – 10 months.
However the battery life can be influenced by the friction between the curtain and the track.
Aqara Door and Window Sensor
Aqara Door and Window Sensor FAQs
How to install Aqara Door and Window Sensor? Can I change the position of the sensor unit and the magnet unit?
- Align the primary sensor and the magnet according to the mounting line as shown in the user manual. Attach the primary sensor to the fixed surface and the magnet to the surface that will be opened.
- The primary sensor and the magnet should be less than 22mm apart.
- The exact position can vary, but make sure that the primary sensor and the magnet are aligned upon installation.
- Because of the complex nature of an indoor environment, adjusting the position of the sensor hub with the Door and Window Sensor can improve the overall result.
- Ensure you avoid installing sensors on metal surfaces because of the adverse effect this can have on the signal.
Installation location and precautions
Rotate the magnet 90 degrees. It is better to install the sensor on a fixed door frame. Attaching the small magnet to the door is the best way to protect the sensor. Although the primary Door and Window Sensor should be less than 22mm from the magnet, they should not be installed too close together this is to ensure they are not in contact and therefore avoid the damage that could occur if they are knocked to the ground.
What is the effective range between the Hub and the Aqara Door and Window Sensor?
In a complex indoor environment, This distance will need to be reduced if there is a wall between them to ensure good connectivity.
Why does the Aqara Door and Window Sensor fail to connect? How to reconnect?
Possible reason:
- There has been an operation error. Try to add the device according to the adding method again.
- The device is too far from the Hub. Try to move the device closer to the Hub.
- There are too many devices under the Hub.
How to identify if the Aqara Door and Window Sensor works properly?
- Using the eject pin, push the reset hole of the Door and Window Sensor . If the Hub makes voice prompts, “Normal link confirmed”, it signifies that the Hub and the Door and Window Sensor are communicating properly. Go to ②; If there is no voice prompts, move the sensor closer to the Hub and try again. If there is still no voice prompt, the sensor might be deleted or it might run out of battery. Please refer to the device adding methods to add the device or replace the battery.
- Move the sensor closer to the magnet unit and move away from the magnet for 2 or 3 times. Enter the home of Door and Window Sensor in the Aqara Home app, refresh the device records (log). If there is related log, it indicates the device works properly.
What functions does the Aqara Door and Window Sensor have?
- Aqara Door and Window Sensor can be installed on the door or window to detect door and window status (open and closed).
- The Door and Window sensor works with other smart devices. If it detects that the door/window opens or closes, it triggers other devices to turn on or off home appliances or to take other actions.
Why does the Aqara Door and Window Sensor not work sometimes?
- The sensor unit and magnet unit might be too far away from each other. Ccheck the distance between them and ensure the distance is no more than 22mm.
- The Hub might be too far away from the sensor. Make sure the gap between the sensor unit and the magnet unit is no more than 22mm. Press the reset hole with the eject pin at your desired location. If the Hub makes voice prompts, it indicates the Hub is communicating correctly with the sensor. If not, move the sensor closer to the Hub.
How can the Door and Window Sensor be reset? When should it be reset?
- Push in and hold the reset hole on the device for 3 seconds. The indicator light will flash 3 times before resetting to factory settings.
- If a sensor needs to be paired with another sensor hub, it will need to be reset before the new pairing will work effectively.
Why is the Aqara Door and Window Sensor offline often?
Possible reasons:
- The accessory is too far away from the Hub, try to reduce the distance between the sensor and the hub.
- Low battery or dead battery. Replace the battery and try again.
- The accessory is installed on the metal surface and the signal is interfered. Try to avoid installation on metal surfaces.
Aqara Door and Window Sensor P2
Aqara Door and Window Sensor P2 FAQs
How do I install the Aqara Door and Window Sensor P2? Can the main unit and the accessory unit be swapped?
1)Align the mounting mark lines of the main unit and the accessory unit as shown in the user manual, mounting one on the fixed side of the door or window and the other on the opening and closing side (it is recommended that the main unit be mounted on the fixed side);
2)The distance between the main unit and the accessory unit should be less than 22 mm;
3)They can be swapped, but please ensure that the mounting marks of the main and the accessory are aligned;
4)Due to the complex indoor environment, adjusting the relative positions of the border router and the door and window sensors allows for a better communication environment;
5)The door and window sensor should not be mounted on the metal part of the door or window due to the attenuating effect of metal on the wireless signal.
How do I install the Door and Window Sensor P2 if door and frame are not on the same level?
Rotate the accessory unit by 90 degrees. Ideally, the main unit should be mounted on a stationary door frame, and the accessory unit on the door itself, to better safeguard the sensor. The distance between the main unit and the accessory unit should be less than 22 mm. However, ensure they are not installed too close to each other to prevent contact and damage from collisions.
What is the ideal distance between the Aqara Door and Window Sensor P2 and the border router for proper communication?
Ensure that the distance between them is no more than 22 mm. In complex indoor settings where walls separate the sensor and the border router, the distance between them should be adjusted accordingly to ensure optimal communication.
What could cause the Aqara Door and Window Sensor P2 to fail to connect?
1)Incorrect operation – follow the original device addition procedure to re-add the device.
2)Distance from the border router is too far – move the device closer to the border router and try re- binding the device.
3)The Home App version is too low, please go to the Home app>Home setting page to upgrade the app and try to restart your iPhone, then reconnect the device.
4)The border router version is low, please upgrade the border router to the latest version and then reconnect.
Why does the Aqara Door and Window Sensor P2 frequently go offline?
1)The device is positioned too far from the border router. Check the distance between the sensor and the border router and try to install the device closer to the border router.
2)The batteries may be low or dead. Please replace them with new batteries.
3)The main unit of the sensor is mounted on a metal surface, which could be causing signal interference.
How do I reset the Aqara Door and Window Sensor P2?
Press the button quickly and successively 10 times. The device’s indicator will flash, signaling that the device has been restored to factory settings.
Which platforms is the Aqara Door and Window Sensor P2 compatible with?
The sensor currently is compatible with Apple Home, Google, Alexa, and Samsung platforms. Future platform include Aqara Home and more.
What are the functions of the Aqara Door and Window Sensor P2?
1)The Aqara Door and Window Sensor P2 can be installed on doors or windows to monitor their open or closed status in real time.
2)It can link and control other smart devices based on the status of the door or window.
3)The Aqara Door and Window Sensor P2 is integrated into the Matter ecosystem, allowing for interoperability across multiple platforms and ecosystems.
Why does the Aqara Door and Window Sensor P2 sometimes work and sometimes not?
1)The distance between the main unit and the accessory unit may be too far. Ensure that the distance between them is no more than 22 mm.
2)The sensor may be too far from the border router. After verifying the correct distance between the main unit and the accessory unit, click the sensor’s reset button. If the border router beeps, the sensor can effectively communicate at its current position. If not, please move the sensor closer to the border router.
Aqara Door and Window Sensor T1
Aqara Door and Window Sensor T1 FAQs
How to install Aqara Door and Window Sensor T1? Can I change the position of the sensor unit and the magnet unit?
- Align the primary sensor and the magnet according to the mounting line as shown in the user manual. Attach the primary sensor to the fixed surface and the magnet to the surface that will be opened.
- The primary sensor and the magnet should be less than 22mm apart.
- The exact position can vary, but make sure that the primary sensor and the magnet are aligned upon installation.
- Because of the complex nature of an indoor environment, adjusting the position of the sensor hub with the Door and Window Sensor can improve the overall result.
- Ensure you avoid installing sensors on metal surfaces because of the adverse effect this can have on the signal.
Installation location and precautions
Rotate the magnet 90 degrees. It is better to install the sensor on a fixed door frame. Attaching the small magnet to the door is the best way to protect the sensor. Although the primary Door and Window Sensor should be less than 22mm from the magnet, they should not be installed too close together this is to ensure they are not in contact and therefore avoid the damage that could occur if they are knocked to the ground.
What is the effective range between the Hub and the Aqara Door and Window Sensor T1?
In a complex indoor environment, This distance will need to be reduced if there is a wall between them to ensure good connectivity.
Why does the Aqara Door and Window Sensor T1 fail to connect? How to reconnect?
Possible reason:
- There has been an operation error. Try to add the device according to the adding method again.
- The device is too far from the Hub. Try to move the device closer to the Hub.
- There are too many devices under the Hub.
How to identify if the Aqara Door and Window Sensor T1 works properly?
- Using the eject pin, push the reset hole of the Door and Window Sensor . If the Hub makes voice prompts, “Normal link confirmed”, it signifies that the Hub and the Door and Window Sensor are communicating properly. Go to ②; If there is no voice prompts, move the sensor closer to the Hub and try again. If there is still no voice prompt, the sensor might be deleted or it might run out of battery. Please refer to the device adding methods to add the device or replace the battery.
- Move the sensor closer to the magnet unit and move away from the magnet for 2 or 3 times. Enter the home of Door and Window Sensor T1 in the Aqara Home app, refresh the device records (log). If there is related log, it indicates the device works properly.
What functions does the Aqara Door and Window Sensor T1 have?
- Aqara Door and Window Sensor T1 can be installed on the door or window to detect door and window status (open and closed).
- The Door and Window sensor T1 works with other smart devices. If it detects that the door/window opens or closes, it triggers other devices to turn on or off home appliances or to take other actions.
Why does the Aqara Door and Window Sensor T1 not work sometimes?
- The sensor unit and magnet unit might be too far away from each other. Ccheck the distance between them and ensure the distance is no more than 22mm.
- The Hub might be too far away from the sensor. Make sure the gap between the sensor unit and the magnet unit is no more than 22mm. Press the reset hole with the eject pin at your desired location. If the Hub makes voice prompts, it indicates the Hub is communicating correctly with the sensor. If not, move the sensor closer to the Hub.
How can the Door and Window Sensor T1 be reset? When should it be reset?
- Push in and hold the reset hole on the device for 3 seconds. The indicator light will flash 3 times before resetting to factory settings.
- If a sensor needs to be paired with another sensor hub, it will need to be reset before the new pairing will work effectively.
Why is the Aqara Door and Window Sensor T1 offline often?
Possible reasons:
- The accessory is too far away from the Hub, try to reduce the distance between the sensor and the hub.
- Low battery or dead battery. Replace the battery and try again.
- The accessory is installed on the metal surface and the signal is interfered. Try to avoid installation on metal surfaces.
Aqara Dual Relay Module T2
Aqara Dual Relay Module T2 FAQs
What is the difference between a dual relay module T2 and a wall switch?
- Wall switches can be directly controlled locally, while the dual-control module T2 needs to be connected to the existing traditional switch to achieve local control;
- The dual-control module T2 needs to be connected to the neutral and live wires. The wall switch has both neutral and live wire switches and single live wire switches;
- The installation position of the dual-control module T2 is more flexible, it can be placed in the junction box, on the ceiling, and in the electrical box at the same time.
What's the difference between a dual relay module T2 and a wireless switch?
The dual relay module T2 is connected to a wire and the most critical role is to be able to remotely and intelligently control the power supply and disconnection of the connected circuit, allowing ordinary electric lights to be transformed into smart lights;
The wireless switch is a controller that can control devices such as the dual relay module T2 by setting it up via the APP, but it cannot directly control the electric light.
What is the difference between a dual relay module T2 and a 2-way control module?
The dual relay module T2 retains the functionality of the previous generation of dual relay module T2s with the addition of a dry node function, which allows for the adaptation of more devices, while optimising the size of the product, which is smaller than the previous generation; an additional Ding rail assembly has been added to allow the product to be placed inside the electrical box.
How to install the dual relay module T2?
Please strictly follow the wiring instructions in the product manual, and it is recommended that it be operated by professional electricians.
- If you want to achieve both wireless control and local control. Please follow the wiring diagram to connect a conventional switch. The dual relay module T2 can be placed in the junction box.
- If only wireless control is required, please follow the wiring diagram. The 2-way control module T2 can be placed in the ceiling etc.
What are the wiring holes in Dual control module T2 used for?
Dual circuit control module T2 has a total of 9 wiring holes, of which hole N is connected to the zero wire and hole L to the firewire.
- If using the wet node mode, the LIN and LOUT holes must be shorted with the supplied red jumper (connect the two holes with wires), the L1 and L2 holes are connected to the luminaire load wires and the S1, S2 and COM holes are connected to the conventional switch.
- If using the dry node mode, the LIN and LOUT holes must not be shorted (no wire to connect the two holes), the L1 and L2 holes are connected to the load line of the controlled equipment, the LOUT hole is connected to the common line of the controlled equipment, and the S1, S2 and COM holes are connected to the traditional switch. Please see the product manual for detailed wiring instructions.
How to identify the fire and load wires?
The firewire is generally red, the zero wire is generally black or blue and the luminaire load wire is generally green or yellow. It is recommended to be tested by a professional electrician using professional tools such as an electric pen before installation.
Will the wrong wiring holes short circuit?
If the zero and fire wires are reversed, it can be used normally, but after the equipment is switched off, the firewire on the luminaire holder is not disconnected and there is a risk of electric shock; if the luminaire load wire is mistakenly connected to the L or N hole, it will not be short-circuited, but the equipment will not respond, restore the correct connection and you can use it; please wire the product according to the wiring diagram in the product manual to ensure that the product can be used normally.
What is the maximum communication distance between the Dual Control Module T2 and the gateway?
The communication distance between the dual relay module T2 and the gateway can reach 7-10 meters when separated by a wall; in the case of more walls, it is recommended to connect as close as possible.
How much power do I need for the T2 to work properly?
The dual relay module T2 has no minimum load requirement as it is connected to the zero and fire wires, but requires a maximum load of no more than 2500 W for the total number of circuits.
Does the Dual Control Module T2 support the dual control function?
By using the dual relay module T2 with the wireless switch, the dual control function can be achieved very easily. The wireless switch can be placed in most locations in the home at will and linked to control the dual relay module T2.