Aqara Wi-Fi Security Kit Plus

Secure your home with the Aqara Wi-Fi Security Kit Plus featuring the G410 Doorbell Camera Hub, G5 Pro Wi-Fi camera, and 2 G100 Select cameras. Enjoy 2K smart security, AI-powered detection, and seamless integration with Apple Home, Google Home, Alexa, and Matter for complete indoor and outdoor protection.

Total RRP: £433.96 | Special Offer: £329.99 – Save £103.97 with this kit (24% OFF)!


Compatibility

Aqara Wi-Fi Security Kit Plus is compatible with the following systems:
Zigbee CompatibleWi-Fi Compatible DeviceMatter CompatibleBuilt on Thread - Contains Border RouterWorks with Apple HomekitWorks with Siri ShortcutsWorks with AlexaWorks with the Google AssistantWorks With IFTTTHome Assistant CompatibleWorks with Samsung SmartThings

Accessories

Aqara Wi-Fi Security Kit Plus
This item: Aqara Wi-Fi Security Kit Plus
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£329.99 inc. VAT
£329.99 inc. VAT
Kioxia Exceria U1 Class 10 Micro SD Card
Kioxia Exceria U1 Class 10 Micro SD Card
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Price range: £9.98 through £22.79 inc. VAT
Aqara Video Doorbell G4 / G410 Power Supply Transformer (12V 1A DC)
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£14.99 inc. VAT
Advanced Accessories CHARGE-IT PREMIUM USB-C Charger Plug 3 Amp 20W (Compatible for Aqara Camera Hub G5 Pro - Wi-Fi)
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£9.98 inc. VAT
Advanced Accessories Foldable Dual USB Travel Mains Charger Plug 2.1Amp - White
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£7.99 inc. VAT


£329.99 inc. VAT

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Description

Aqara Wi-Fi Security Kit Plus

Advanced AI protection for your connected home – Featuring 2K smart cameras, AI detection, Matter support, and seamless multi-platform integration

Upgrade your home protection with the Aqara Wi-Fi Security Kit Plus, a premium smart security solution designed to deliver intelligent monitoring, wider coverage, and seamless smart home integration. Combining the powerful Aqara Doorbell Camera Hub G410, versatile 2 units of Aqara Camera G100 Select, and flagship Aqara Camera Hub G5 Pro (Wi‑Fi), this advanced kit provides a complete Wi-Fi security system for modern smart homes.

Whether you’re protecting your front entrance, driveway, garden, hallway, or key outdoor areas, this bundle gives you intelligent AI-powered surveillance with crystal-clear video quality, local smart home automation, and multi-platform compatibility.


Complete Smart Home Security Coverage

The Aqara Wi-Fi Security Kit Plus is built to secure multiple areas of your property with dedicated devices for different roles:

  • G410 Doorbell Camera Hub – Smart front door monitoring with face recognition, mmWave radar detection, and built-in Zigbee, Thread, and Matter hub functionality.
  • G100 Select Camera – Flexible indoor or outdoor 2K camera for secondary coverage with spotlight colour night vision and AI human detection.
  • G5 Pro Camera (Wi-Fi) – Aqara’s most advanced outdoor AI camera featuring True Full-Colour Night Vision, advanced local AI recognition, and premium low-light performance.

Together, they create a coordinated security ecosystem that works seamlessly across your home.

Advanced AI Detection and Smarter Alerts

Unlike traditional security cameras that constantly trigger unnecessary notifications, this advanced kit uses intelligent on-device AI and radar technology to deliver more accurate alerts and smarter automations.

Features include:

  • Face recognition
  • Human and motion detection
  • Vehicle and package detection
  • Lingering behaviour alerts
  • Sound detection for alarms, barking, crying, and more

Because many detections are processed locally, your automations and alerts remain responsive even during internet outages.

Premium Day and Night Video Quality

Capture every detail with high-resolution surveillance across all cameras:

  • 2K video recording
  • Wide-angle viewing
  • Spotlight colour night vision
  • Invisible infrared night vision
  • True Full-Colour Night Vision on the G5 Pro
  • Large aperture lenses for enhanced low-light clarity

From brightly lit daytime monitoring to near-dark nighttime conditions, the kit is designed to maintain clear and reliable visibility around the clock.

Built for Apple Home, Alexa, Google Home and Matter

The Aqara Wi-Fi Security Kit Plus integrates effortlessly with major smart home ecosystems, including:

  • Apple HomeKit Secure Video
  • Google Home
  • Amazon Alexa
  • SmartThings
  • Home Assistant (via RTSP)
  • Matter-enabled smart homes

The built-in hub functionality within the G410 and G5 Pro allows you to connect Aqara Zigbee devices, Thread accessories, and third-party Matter products into a unified smart home ecosystem.


Flexible Local Storage with Enhanced Privacy

Aqara prioritises privacy and local control with multiple secure storage options:

  • Local recording via microSD card
  • NAS storage support
  • Encrypted local eMMC storage on G5 Pro
  • Optional End-to-End encrypted cloud storage

Advanced privacy features such as privacy masking, local AI processing, and encrypted video streaming help keep your recordings secure while reducing reliance on cloud services.


Reliable Indoor and Outdoor Protection

Designed for year-round operation, the G410, G100 Select and G5 Pro feature durable weather-resistant construction suitable for indoor and outdoor installations. With IP65-rated protection and reliable Wi-Fi connectivity, the kit is ready to monitor your property through rain, cold, and changing environments.


Smarter Security for the Modern Home

The Aqara Wi-Fi Security Kit Plus delivers more than basic surveillance. It combines intelligent AI monitoring, advanced smart home integration, secure local storage, and premium video performance into one powerful ecosystem designed for connected homes.

From your front door to your outdoor perimeter, enjoy smarter awareness, faster alerts, and complete peace of mind with Aqara’s most advanced Wi-Fi security setup.


Aqara Doorbell Camera Hub G410 – A doorbell camera hub that supports local automations and major smart home ecosystems

The Aqara Doorbell Camera Hub G410 Select delivers 2K video clarity, intelligent detection, and smart home control in one device. Advanced mmWave radar and face recognition provide accurate alerts without false alarms, while built-in Zigbee and Thread/Matter hubs connect your entire smart home ecosystem.

End-to-end encrypted streaming keeps your video secure, and expandable local storage enables 24/7 recording. Compatible with HomeKit Secure Video and dozens of third-party devices, the G410 Select lets you see who’s at your door, control your locks, lights, and security systems, all while maintaining complete privacy. One doorbell. Complete smart home control.

Aqara Doorbell Camera Hub G410 Features:

  • HomeKit, Matter and Other Ecosystem Support: The Aqara Doorbell Camera Hub G410 Select integrates with major smart home platforms. HomeKit Secure Video support with 2-way audio[1] uses your existing iCloud subscription for end-to-end encrypted storage and seamless Apple ecosystem integration. Thanks to the RTSP[2] and Advanced Matter Bridging, the device features an improved support for Home Assistant, including local streaming, local automations such as face recognition (via Aqara Home Signals), and it can expose automation conditions like local face recognition. Direct streaming to Google Home, Alexa, and SmartThings displays ensures integration with your favourite ecosystem. One doorbell, several platforms, seamless integration.
  • Hub for Aqara and Third-Party Devices: The G410 Select acts as a powerful hub that bridges Aqara Zigbee and Matter. It serves as a hub for Aqara Zigbee devices while exposing them to Matter, and integrates third-party Matter devices into Aqara Home with one of the strongest portfolios of supported Matter device types available. This means it acts as a hub for practically any Matter device in the market, including even the newest device types that other hubs can’t support. One hub for all your Aqara devices and virtually any Matter device available.
  • Radar Detection, Free Local Recognition and Alerts: The G410 Select delivers intelligent detection with enhanced security and privacy. Built-in mmWave radar provides accurate presence detection with fewer false alerts and stable battery life, while on-device face recognition[1] triggers personalized alerts without subscriptions, Internet dependency, or cloud uploads. Temperature alerts with tamper-proof screws automatically trigger sirens and recording if forcibly removed. Smart detection, private processing, tamper-proof protection.
  • Local and E2E-Encrypted Cloud Storage Options: Aqara G410 Select provides triple-layer storage protection for complete security. Secured indoor microSD slot supports up to 512 GB with 24/7 recording[2], capturing all events while preventing theft. Supports much larger and more stable local storage thanks to supporting NAS. End-to-end encrypted cloud storage[3] with HomeGuardian plan ensures only you and your loved one’s access recordings. Local, NAS, and encrypted cloud storage—your recordings are always protected and accessible.
  • 95 dB Chime-Hub Included: Built-in 95dB speaker with custom ringtones eliminates additional chimes and plays pre-recorded voice messages for personalised alerts. USB-C power[4] enables flexible placement with easy mini UPS support for power backup. Loud customisable audio and versatile power—no extra hardware needed.
  • 2K Resolution and f/1.8 Wide-Angle Lens: G410 delivers exceptional visual coverage and clarity. The 4:3 aspect ratio with an improved 175°wide-angle lens lets you see the full picture of what’s happening on your porch, while 2K[5] video resolution and f/1.8 aperture provide improved clarity and image quality even at night. Complete porch coverage with crystal-clear detail, day and night.
  • 2-in-1 Wired and Battery-Powered: Power with six AA batteries or hardwired to existing doorbell wiring—rental-friendly with battery backup during outages. Up to 5 months[6] of stable battery life year-round thanks to radar detection technology. Flexible installation, reliable power, consistent performance.
  • Dual-Band Wi-Fi with WPA3: Features advanced dual-band Wi-Fi with cutting-edge security. Supports both 2.4-5GHz Wi-Fi for better compatibility with mixed networks and reduced interference in crowded apartment buildings where 2.4GHz is overloaded. WPA3 security standard provides enhanced protection against Wi-Fi break-in attacks. Stable connectivity with enterprise-grade security.
  • Advanced Privacy & Smart Integration: Protect your family with Privacy Masking that permanently blocks sensitive areas from recordings, Voice Changing technology offering four voice options to keep children and older people safe during conversations, and seamless Aqara integration that automatically streams to your displays while letting you unlock doors directly from the doorbell interface. Complete security, privacy, and smart home convenience in one solution designed for modern families worldwide.
  • Extra Free 3-month Cloud Storage Trial: Aqara launches its cloud storage service, HomeGuardian, for the G410 Select version. The users can immediately enjoy a 3-month free trial experience, gaining additional storage space and experiencing different AI features within the HomeGuardian service on the G410, enhancing your overall doorbell experience.

[1] To use the device with HomeKit Secure Video, an iCloud plan, and an Apple home hub are required. Note:  Within Apple Home, the resolution is limited to 1200p, and it may be downgraded in case of poor network conditions. When both Apple Home and Aqara Home are connected, the maximum resolution of the G410 in Aqara Home will also be downgraded from 1536p to 1200p. It can be restored when HomeKit is disconnected.

[2] Please note: the device is only exposed to Matter as a bridge, and the RTSP is only available in wired powering mode.

[3] Please note: we don’t recommend using the face recognition to control security devices such as door locks, unless the user configures additional automations that will decrease the risk of misuse (e.g. geo-fencing)

[4] MicroSD card is not included within G410 while 24/7 recording is only available in wired powering mode.

[5] The cloud storage requires HomeGuardian plan, which has a free trial included and activated automatically.

[6] Please note: The USB power adaptor is not included.

[7] Within Apple Home, the resolution is limited to 1200p, and it may be downgraded in case of poor network conditions. When both Apple Home and Aqara Home are connected, the maximum resolution of the G410 in Aqara Home will also be downgraded from 1536p to 1200p. It can be restored when HomeKit is disconnected.

[8] The estimate assumes the device is woken up not more than 10 times a day. The battery life depends on the particular use case and the environment. If the device is installed in a place with heavy foot traffic, we suggest switching it into the power-saving mode

Aqara Doorbell Camera Hub G410 Automations

  • Additional protection for those who live alone.

WHEN Jen’s face detected, IF every day, after 8 PM; THEN play a pre-recorded voice message: “Hey, welcome home. Are you OK?”

The doorbell can automatically play the pre-recorded messages if you come home alone at night, which will protect you by pretending that someone is waiting for you at home.

(Doorbell Camera Hub G410 Select)

  • Best in Class: Doorbell-Lock Integration

Finally, you don’t need an additional hub to connect Aqara Thread-enabled smart locks to the app. The G410 acts as a Matter Controller, a Thread Border Router, and allows you to see who is at the doorstep and open the lock with one click if needed.

(Doorbell Camera Hub G410 Select + Smart Lock U200+ Kit)

  • Personalised Welcome Home Automations

WHEN Jack’s face detected; THEN trigger the Welcome Home scene (only execute once per day).

Thanks to the local face recognition, the G410 Select will be able to trigger the desired automation based on the person who is entering home. The lights will automatically turn on, the AC will be set to the desired mode, and the speaker will play your favourite playlist.

(Doorbell Camera Hub G410 Select + AC Controller (Hub M3) + Ceiling Light T1M + Sonos Speaker)

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Aqara Camera G100 Select

2K resolution security camera with spotlight colour and IR night vision

The Camera G100 Select is an all-weather camera for indoor and outdoor use. Its 2K resolution and f/1.8 aperture ensure crisp, detailed images, its spotlight and invisible infrared night modes ensure clear imaging in all lighting conditions. It offers flexible storage options, including 24/7 local recording via microSD card (not included), NAS backup, and optional cloud storage, with privacy and data protection in mind. Equipped with AI features such as motion and human detection, as well as custom ringtones for automation, it further protects your home. Compatible with all major ecosystems, including Apple Home, Google Home, Amazon Alexa, SmartThings, and Home Assistant (via RTSP connection), it is a powerful smart camera.

Aqara Camera G100 Features:

  • 2K Clarity During Day and Night: The Camera G100 Select offers 2K clear resolution and f/1.8 aperture, allowing you to capture every detail at higher resolution for impeccable image quality. Dual night modes with spotlight and invisible infrared ensure that this camera sees everything in vivid colour and clarity, day or night, ensuring that no detail is missed even in the darkest conditions.
  • HomeKit and 5-in-1 Ecosystem Support: Camera G100 Select supports seamless streaming via Wi-Fi to Apple Home (including HomeKit Secure Video), Google Home, Alexa, and SmartThings. It also integrates with Home Assistant via RTSP for advanced automation. With built-in 2-Way Audio, users can communicate in real time, making it easier to interact with visitors or communicate directly with family and friends.
  • Indoor or Outdoor, with IP65 Protection: This IP65 waterproof camera is designed to withstand all kinds of bad weather, allowing you to easily transition from indoor to outdoor use, ensuring that the device can operate smoothly and effectively provide security.
  • 24/7 Local and E2E-Encrypted Cloud Storage: Camera G100 Select supports 24/7 local recording to microSD cards (up to 512GB, sold separately) and backup to local NAS servers. Time-lapse capture compresses a day’s events into 15 seconds, compresses hours of footage into a short, shareable video, perfect for quickly reviewing an entire day at a glance. With the optional HomeGuardian cloud solution, recordings are end-to-end encrypted and key events triggered by connected sensors are automatically captured and marked, making it easy to find important moments in the video timeline while protecting your data.
  • Local and Cloud AI Detection: This camera is equipped with basic local AI detections, which will help you to only receive notification when a human is detected (motion and person detection). For advanced Cloud AI detection, capable of accurately recognising faces, vehicles, pets, and packages (requires a HomeGuardian plan subscription), which puts the camera on par with higher-end cameras. 
  • 2.4 GHz Wi-Fi 6 with WPA3 Support: The camera is equipped with 2.4GHz Wi-Fi, which has wide coverage, better compatibility and anti-interference ability. It also supports the WPA3 standard to provide stronger security for your network.

① To use the device with HomeKit Secure Video, an iCloud plan, and an Apple Home hub are required. The resolution of Camera G100 Select in Aqara Home is limited to 1296P, and the maximum resolution in Apple Home is 1080P, when both Apple Home and Aqara Home are connected, the maximum resolution of Camera G100 Select in Aqara Home will also be downgraded from 1296P to 1080P. It can be restored when HomeKit is disconnected.

② The cloud storage requires HomeGuardian plan, which has a free trial included and activated automatically.

③ NAS support requires inserting a microSD card (not included).

④ 24/7 continuous recording and time-lapse photography require inserting a microSD card (not included), and are only available in wired powering mode.

⑤ The cloud AI detection requires HomeGuardian plan, which has a free trial included and activated automatically.

Aqara Camera G100 Select Automations:

  • Beyond Surveillance: Your Home’s First Responder

IF Water Leak Sensor T1 is detected , THEN Camera G100 Select automatically starts recording.

With Aqara’s powerful hub and sensor ecosystem, this camera  is no longer just a tool for capturing home break-ins while you’re out. It can proactively respond to emergencies at home, such as automatically recording critical moments like water leaks, and providing you with emergency information in a timely manner so that you can intervene in time to avoid losses.

(Camera G100 Select + Water Leak Sensor T1  + Aqara hub)

  • Provide nighttime convenience for the older people

IF Camera G100 Select detects someone after 10pm, THEN turn on the LED Light bulb T2

The older people at home do not need to struggle to find a switch or turn on the light manually when they get up to go to the bathroom at night. The soft and adjustable light helps them better avoid obstacles at night, and the light is turned on only when needed to ensure energy saving.

(Camera G100 Select + LED Light bulb T2 + Aqara hub)

  • Dual identifications, smart alarm

IF Camera G100 Select Detect an unknown person and the Door and Window Sensor is trigger, Then Hub M2 alarm the siren

This advanced automation ensures that only real threats trigger a loud alarm. When the camera detects an unfamiliar face and the door or window sensor is triggered at the same time, Aqara’s Hub M2 immediately sounds the 85dB siren. This dual-verification mechanism minimises false alarms while maximising protection—making it highly effective against break-ins.

(Camera G100 Select + Door and Window Sensor T1 + Hub M2)

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Aqara Camera Hub G5 Pro (Wi-Fi) – Clearly capturing the unexpected, day and night

The Camera Hub G5 Pro (Wi-Fi) takes outdoor security to the next level with its advanced image quality and powerful AI recognition capabilities. Designed to enhance your smart home experience, it features a built-in Zigbee hub, Matter Controller, and Thread Border Router, making it a versatile centrepiece for your ecosystem. With End-to-End encryption for top-notch security and seamless compatibility with leading platforms like HomeKit Secure Video, Google Home, and Amazon Alexa, the G5 Pro delivers cutting-edge convenience and peace of mind.* 

​1)  To use the device with a particular Matter ecosystem, a Matter Controller of this ecosystem is required.​ 

​2)  The 32 GB eMMC version is rated for 24–28 hours of the event-based recording.

​3)  Please note: only one month of Correlated Events is available for free. (This new rule for cloud storage trial will be launched together with all the future Camera Products.)​ 

Aqara Camera Hub G5 Pro Features

  • First Aqara Outdoor Camera Hub with Zigbee & Thread: The G5 Pro is a powerful hub that works as a Matter Controller, Matter Bridge, and Thread Border Router, ensuring smooth compatibility with the latest smart home ecosystems. It supports Aqara Zigbee and Thread devices as well as third-party Matter devices, allowing you to create local automations and connect with platforms like Apple Home, Alexa, and Google Home for a smarter, more convenient home. It also acts as a mesh repeater to boost your network’s reliability and coverage. 
  • Advanced On-Device AI: Visual Features + Audio Features: Thanks to its built-in Neural Processing Unit (NPU), the G5 Pro simultaneously offers visual detection; recognising faces, vehicles, people entering its field of view, and lingering behaviour and sound detection. It listens for babies crying, alarms, barking, and coughing; allowing you to record key events and trigger automations locally even during internet outages, thereby enhancing the intelligence and reliability of your smart home system.
  • Premium True Full-Colour Night Vision: The G5 takes night vision to the next level with a graphene-cooled 1/1.8” sensor and advanced True Colour Night Vision technology, delivering crystal-clear, high-definition images in low-light conditions. Enjoy stunning image quality with 4-megapixel 2.6K (1520p) resolution, a wide 133° field of view, and a ground breaking f/1.0 aperture that captures 4 times more light than standard lenses, ensuring brighter and more detailed visuals at night. With a built-in spotlight, the G5 not only lights up dark areas but can also be set to deter intruders automatically, providing enhanced security and peace of mind. 
  • Privacy and Security with the HomeKit: The G5 Pro stands out with seamless integration into Apple HomeKit Secure Video, offering unparalleled privacy and security. With End-to-End encryption, video streams never reach the cloud, including iCloud, ensuring full control over your data. Events like people, pets, vehicles, or packages are analysed locally on Apple TV or HomePod, keeping recordings private and confined to your home. True-Colour Night Vision delivers vibrant clarity for reliable monitoring, while encrypted local storage and flexible backup options to NAS, Aqara Cloud, or iCloud provide secure and adaptable solutions for your surveillance needs. 
  • Superior Dual-Band Wi-Fi Connectivity: The G5 Pro (Wi-Fi) is equipped with a dual-band 2.4/5GHz Wi-Fi module, ensuring better compatibility and reduced interference for a smoother connection. It also supports the WPA3 standard, offering enhanced security for your network. Powered via a 5V/2A USB-C port, it provides added flexibility, allowing users to easily use cables of their preferred length for convenient setups
  • Local Storage and RTSP Support: The G5 Pro combines secure and flexible surveillance features with advanced storage options. Its 32 GB encrypted eMMC storage enhances water resistance and reliability, while NAS (Network-Attached Storage) support allows users to expand storage effortlessly, creating customised solutions. With RTSP (Real-Time Streaming Protocol), it integrates seamlessly with Home Assistant, NVRs (Network Video Recorders), and VLC (VideoLAN Client) players for tailored setups. Compatibility with Alexa, Google Home, and SmartThings ensures smooth smart home integration, while robust local streaming and scalable storage options make the G5 Pro a reliable choice for advanced surveillance. 
  • Flexible Streaming and Installation: The G5 Pro offers versatile streaming and installation options, supporting Real-Time Streaming Protocol for secure, low-latency video streaming within a local network and seamless integration with platforms like Home Assistant, Alexa, Google Home, and SmartThings, while its rotatable stand allows for flexible mounting on walls, ceilings, or tables and is compatible with standard 1/4 threaded screws for added customisation. 
  • Reliable in Extreme Environments: The G5 Pro features an IP65-rated water and dust-resistant housing, making it suitable for both indoor and outdoor use. Built to withstand extreme conditions, it operates reliably even in temperatures as low as -30°C (-22°F), ensuring your home stays protected through the harshest winters.

  • Advanced Outdoor Monitoring with Privacy and Customisation: The G5 Pro delivers advanced outdoor monitoring with a 100 dB speaker and reliable two-way communication, enabling users to interact with visitors or deter intruders effectively. Its high-sensitivity microphone (-33dB) ensures clear audio capture, while features like Privacy Masking for up to three zones, Correlated Events for quick tracking, and customisable alerts provide tailored surveillance. Seamlessly integrated with the Aqara Home app, the G5 Pro also offers Anti-Theft Protection and event automation, making it a secure, innovative, and interactive monitoring solution. 

​1)To use the device with a particular Matter ecosystem, a Matter Controller of this ecosystem is required.​ 

​2)The 32 GB eMMC version is rated for 24–28 hours of the event-based recording. 

​3)Please note: only one month of Correlated Events is available for free. (This new rule for cloud storage trial will be launched together with all the future Camera Products.)​ 

4)  G5 Pro doesn’t support the microSD storage. 

Manuals and Guides

PSTI Statements

Frequently Asked Questions

Q

Why is my battery life so short?

A

Battery life issues may have several causes/solutions 1. After connecting the doorbell to the Aqara Home app or the Apple Home app, please avoid keeping the app open for extended periods. If not in use, close the app or let it run in the background. 2. The farther the detection distance is set in the loitering detection feature, the more likely the doorbell will be triggered by nearby activity. Please adjust the detection range according to your actual needs. 3. Mixing old and new batteries, using non-LR6 type batteries, or batteries that do not output 1.5V can all reduce battery life. 4. If the distance between the doorbell and the repeater/chime exceeds 10 meters (the maximum connection range), or if there are many physical obstructions or sources of wireless interference in the environment, communication quality may degrade, leading to increased power consumption and shorter battery life.


Q

How does the power saving mode increase the battery life of the doorbell?

A

In “power saving mode”, the proximity activation sensor will be turned off, and the doorbell can only be activated by pressing the bell or remotely viewing the doorbell video from the App. The number of times the doorbell is activated will decrease, which will significantly extend the battery life of the doorbell.


Q

Why can't I see any visitors in the recorded videos?

A

If the loitering time setting in loitering detection is too long, the doorbell may start recording only after the visitor has already left the camera’s field of view. Please reduce the loitering time setting.


Q

What types of batteries does the doorbell support?

A

1. The doorbell supports AA batteries or rechargeable lithium batteries with a discharge voltage of 1.5V. Using NiMH batteries with an output voltage of 1.2V will result in inaccurate power calculations. LR6 type alkaline AA batteries are recommended. 2. When replacing batteries, it is recommended to replace all 6 batteries with new ones of the same model at once. Mixing old and new batteries or different types of batteries will reduce battery life.


Q

Why can't my doorbell trigger activate recording via the activate sensor?

A

1. Check if Power Saving Mode is enabled. In this mode, the doorbell only activates and records when the button is pressed or when video is accessed via the app. Switch to Normal Mode to enable the proximity activation sensor. 2. Make sure the cloud recording switch in the loitering detection settings is turned on. 3. Check the detection interval setting in loitering detection. If the interval is set too long, it may delay the triggering of the next event.


Q

When using a DC power supply as an external power supply, how do you distinguish the positive and negative poles on the terminal?

A

When the external power supply is from a DC. power supply, the terminals do not distinguish between positive and negative poles, and both terminals can be connected to the positive or negative pole.


Q

Why does the doorbell image freeze, skip frames, and intercom become choppy?

A

Please check whether the installation distance between the doorbell and the repeater/chime exceeds the allowable range, or if there are other sources of Wi-Fi interference operating on the same frequency. You can improve the connection by adjusting the repeater/chime installation location or changing the router’s Wi-Fi channel.


Q

Why does the indicator light still turn on when the doorbell is activated, even after the indicator light has been turned off?

A

Please make sure the indicator light switch is off. If the doorbell is connected to HomeKit, please make sure to turn off the indicator light switch in Apple’s “Home” app to ensure synchronization.


Q

What protocol does the doorbell use for wireless connection? How to bind sub-devices?

A

The doorbell and repeater, as well as the repeater and router are connected via Wi-Fi. The indoor bell has a hub function and can access sub-devices of Aqara or third-party ecosystems using the Zigbee or Thread protocol.


Q

Is the doorbell waterproof? In what outdoor environments can it be installed?

A

The doorbell is not fully waterproof by design. It is recommended to install it at an entrance with an eave or porch for protection. Alternatively, you can use the official Aqara silicone waterproof cover, which helps reduce the risk of rainwater splashing onto and wetting the doorbell.


Q

Why can't I remove the back panel fastening screws when I disassemble the doorbell to replace the battery?

A

To prevent the fastening screws from falling off and being lost when disassembling the doorbell, the back panel fastening screws are designed to be unable to be removed. Please do not pull out the screws forcibly.


Q

What formats can custom audios be uploaded in? What is the maximum number of audios that can be uploaded?

A

Custom audios only support uploading audio files in MP3 format. The maximum size of a single file is 2M. Each device only supports uploading a maximum of 5 custom audios.


Q

Do all doorbell-related automations need to be performed through the cloud?

A

Doorbell-related automations can be executed locally. For example, if you set the doorbell to detect a ring and then play a ringtone on the repeater, this automation will be a local automation.


Q

Why can't my doorbell recognize my face? What are the factors that affect face detection?

A

1. The face detection function is disabled by default. You can go to the device settings page of the App – More settings – Detection settings – Face detection, to enable the function and set related parameters; 2. The face detection sensitivity is medium by default. If the face cannot be detected, please adjust the sensitivity to high 3. Please check whether the lighting conditions in the doorbell’s installation environment are adequate. If there is too much backlight or insufficient light, the face detection rate will be reduced. Additionally, face detection accuracy may also be reduced when using infrared night vision at night.


Q

Does the doorbell support package detection?

A

When the doorbell is connected to Aqara Home, there is no package detection function. However, after connecting to HomeKit, the package detection function can be enabled with an Apple home hub device (such as HomePod).


Q

Do the high temperature alarm and low temperature alarm detect the device temperature or the ambient temperature? What is the significance?

A

The high and low temperature alarm detects the ambient temperature at the doorbell installation location. The high and low temperature alarm will issue an early warning before the battery fails due to the influence of excessive ambient temperature.


Q

Can the doorbell work without connecting to a repeater? Can the user unbind doorbell and the repeater and still use the device?

A

The doorbell relies on the Wi-Fi signal forwarded by the repeater to connect, and is bound one-to-one with the repeater before leaving the factory. Users cannot unbind it by themselves, nor can they remove the repeater for use.


Q

What is the distance and angle detected by the proximity activation sensor?

A

The proximity activation sensor can detect targets within a range of 1-5 meters. Users can adjust it according to actual needs. The horizontal detection angle of the proximity activation sensor is 100° and the vertical detection angle is 100°.


Q

How does the approach trigger feature work in loitering detection?

A

Approach trigger refers to when a target produces a vertical displacement approaching the doorbell within the doorbell’s wake sensor detection range, which will trigger the doorbell to wake up. For example, walking directly toward the doorbell in front of it, or approaching the doorbell from the side at a certain angle, the displacement needs to be greater than a certain threshold (the judgment threshold for approaching the doorbell at different distances varies); if moving parallel to the front of the doorbell (vertical displacement is 0), it will not wake up the doorbell. After enabling the approach trigger, it can filter out most ineffective targets crossing in front of the doorbell, reduce the number of doorbell wake-ups, and enhance the doorbell’s battery life.


Q

Why is the image always blurry after connecting the camera to the Apple Home App?

A

After the camera is connected to the Apple Home app, the video resolution and frame rate will automatically adjust based on the current network quality. When the network is poor, both resolution and frame rate will be lowered. Once the network connection improves, the video quality and frame rate will automatically increase. Therefore, if the image appears poor, improving the camera’s network connection is recommended.


Q

Why isn't the highest resolution for doorbell video clarity 1536p?

A

1. After connecting the doorbell to the Apple Home app, the maximum resolution is restricted to 1600×1200p due to current limitations of the HomeKit platform. 2. If the doorbell is only connected to the Aqara Home app, it can support up to 1536p resolution. However, once it is also added to HomeKit, the resolution in the Aqara Home app will be restricted to 1600×1200p as well, due to hardware encoding limitations.


Q

What are the requirements for the doorbell installation environment?

A

1. The doorbell only supports IPX3 waterproof rating and should not be installed in locations where it may be exposed to rain. Even with Aqara’s official silicone protective cover, it only prevents rain from entering the doorbell through the front button area and is not completely waterproof. 2. Please avoid installing the doorbell in a position where sunlight may directly hit the lens, as this may accelerate aging of the imaging components, affect image quality, or increase power consumption and affect video connection stability.


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Kit Contents

Product Specifications

Physical and Performance Attributes

Weight1.5 KG
Dimensions (L x W x H)149 × 96 × 73 mm

Misc Product Attributes

Aqara Doorbell Camera Hub G410 Specifications:

Product Name Aqara Doorbell Camera Hub G410
Model No. CH-C09D
Color Black/ White
Dimensions Main Unit: 141.5 x 65 x 30.4 mm (5.57 x 2.56 x 1.20 in)

 

Chime/Hub: 65.2 x 65 x 28.4 mm (2.57 x 2.56 x 1.12 in)

Power Input Main Unit: 12V-24V AC 0.2A 50/60Hz or 12V-24V DC 0.5A (optional)

 

Chime/Hub: 5V DC 1A (USB-C)

Battery 6 * LR6 AA alkaline battery (Replaceable)
Local Storage MicroSD card (not included). CLASS 10 or above is supported, up to 512 GB storage.
Wireless Protocols Zigbee / Thread IEEE 802.15.4 (acts as a mesh extender),Wi-Fi IEEE 802.11 b/g/n/a/ac 2.4/5GHz, Bluetooth
Operating Temperature Main Unit: -18°C ~ +50°C (0°F ~ 122°F)

 

Chime/Hub: 0°C ~ +40°C (32°F~ 104°F)

Operating Humidity 0~95% RH, no condensation
What is in the Box Doorbell Camera Hub G410 Select × 1, Chime Repeater × 1, User Manual × 2, USB-C to USB-A Cable × 1, AA Battery × 6, Screwdriver × 1, Wall Screws & Anchors Kit × 1, Wedge Screws Kit × 1, 20° Wedge Bracket × 1